Privacy Policy

At USA Padel Supply ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data.

1. Information We Collect

We may collect the following types of information:

Information you provide directly

• Name and email address — when you subscribe to our newsletter.
• Name, product interest, and message — when you contact us via our order form (sent via iMessage or WhatsApp).
• Order details — when you place an order through our messaging channels.

Information collected automatically

• Browser and device data — such as browser type, operating system, and IP address, through standard web server logs.
• Usage data — pages visited, time spent on site, and referral sources, if we use analytics tools in the future.
• Cookies — small files stored in your browser to improve your experience. You can disable cookies in your browser settings at any time.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders.
• Respond to your inquiries and provide customer support.
• Send you newsletter updates, product news, and promotions — only if you have subscribed.
• Improve our website and user experience.
• Comply with legal obligations.

We will never sell your personal information to third parties.

3. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share your data only in the following limited circumstances:

• Service providers — trusted third parties who assist us in operating our website or conducting our business (e.g., shipping carriers), under strict confidentiality agreements.
• Legal requirements — if required by law, court order, or governmental authority.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Newsletter subscribers can unsubscribe at any time. Order data may be retained for accounting and legal purposes for up to 7 years.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you.
• Correction — request that we correct inaccurate or incomplete data.
• Deletion — request that we delete your personal data ("right to be forgotten").
• Opt-out — unsubscribe from marketing communications at any time.

To exercise any of these rights, contact us at info@usapadelsupply.com or via iMessage/WhatsApp at +1 (385) 299-2796.

6. Cookies

Our website may use cookies to enhance your browsing experience. These are small text files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Note that some features of our site may not function properly without cookies.

7. Third-Party Links

Our website may contain links to third-party websites (such as Instagram or padel equipment manufacturers). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

8. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes by updating the "Last updated" date at the top of this page. Your continued use of the site after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: info@usapadelsupply.com
• Message: +1 (385) 299-2796 (iMessage or WhatsApp)
• Location: Salt Lake City, Utah, USA